Ask IAPZ for help at support.iapz.com: questions about IAPZ Cashflow, your account, or website and project work. Log in with your IAPZ account, the same one you use for the apps. No account? Use the contact form on iapz.com instead.
Open a ticket
- Go to support.iapz.com and choose New ticket.
- Choose what it's about, then enter a subject and your message: what happened, and what you expected. Never include a password.
- Choose Send.
We email you a copy, and reply by email. The conversation stays in My tickets.
Follow a ticket
My tickets lists your tickets, the most recently updated first. Each shows where it stands:
- Open: waiting on IAPZ.
- Answered: IAPZ has replied; it's waiting on you.
- Resolved: done.
Open a ticket to see the whole conversation and to add a message. Please add to the ticket on its page: replies to our emails don't reach the ticket.
When it's sorted
Choose Mark resolved. If you need more help within 30 days, add a message to the ticket and it opens again. After 30 days it's closed: open a new ticket.
Only you, and IAPZ staff, can see your tickets.